Good morning, today we will be looking at Crisis Management. This ususally falls on the shoulders of management and marketing.
To start, read the case study about Tylenol from 1982. This is seen as one of the more successful ways that a company has tackled a very damaging incident to their brand.
Questions
1, What did Johnson and Johnson do to tackle the problem and rebuild trust in their brand (point form)?
Here is a more recent example. Chipotle restaurants have had several customers become seriously ill from e.coli (a bacteria from the digestive system). This LINK explains part of what the company is doing. By closing stores they are taking a risk of highlighting a problem or appearing proactive.
2. What is Chipotle doing to tackle the problem?
3. Thinking of what J and J did (Tylenol). Do you think that this plan will help or hurt the brand? Why or why not
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